Custom Foam Alterations Policy
While most simple seat foam modifications (i.e. foam upgrades, lowering/narrowing, moving rises) produce initial satisfactory results, more complex changes or combining multiple changes to the same seat may require testing and further adjustments at the customer’s expense.
Because foam alteration requests, suggestions, or recommendations for the purpose of improving comfort are most often speculative in nature, we cannot guarantee that they will result in any particular level of improved comfort. It should not be assumed that custom contour changes will necessarily yield satisfactory results, and because these alterations are done by hand, a moderate margin of error is typical and contour changes are not guaranteed to be exactly as specified.
Custom Seat Services Limited Warranty
We warranty all of our upholstery and foam products to be free from defects in materials and workmanship for a period of one year from the date of purchase. We will gladly and promptly correct any problems that occur within this time period (return freight is the sole responsibility of the customer). Incidental or consequential damages arising from or in connection with the installation of a seat modified by Sargent Cycle Products are not covered by this warranty.
Anyone entering into a purchasing agreement for custom seat services agrees to this warranty and limitations of liability.