The following information refers to products manufactured and/or sold by Sargent Cycle Products, N.A. For information regarding our Custom Seat Services Limited Warranty, please click HERE.
R E T U R N S ,
R E F U N D S , A
N D R E P A I R S
All products purchased directly from Sargent Cycle Products
are entitled to a 30-day money back guarantee.
Non-refundable costs include any customization - as specified by the customer - to a
standard product offering, specified restocking fees (denoted with an asterisk*), and
outbound and return shipping and handling. Also exempt from this money-back
guarantee are any services performed through our Custom Seat Services Division.
All items returned for refund must be in LIKE-NEW condition to avoid a 10% restocking fee,
accompanied by a copy of the invoice and will be processed as quickly as possible.
The refund will be made via the original method of payment. Please allow a few days
for credit card companies to post to your account.
Customers wishing a refund on a purchase from a retail seller other than Sargent
Cycle Products
must refer to that seller's refund policy.
While we have a very thorough quality check program,
sometimes an item may arrive defective,
damaged or incorrect. In these cases, customers have two choices:
1. Send the item back for repair or replacement.
2. Order and pay for a replacement item, then return the defective item for a
refund.
Sargent Cycle Products reserves the right to refuse free repair or replacement on products
that have been damaged by shipping services or improper installation / use. If an
item arrives damaged by shipping, it is important to retain the original packaging and
notify Sargent Cycle Products so a claim may be filed.
If your World Sport Performance seat is outside the 30-Day Money Back Guarantee
Period or the Limited Warranty period and needs repair or replacement parts, please click HERE for our World Sport Reupholstery and Refurbishing Services
Policy and Pricing.
D E L I V E R Y M E
T H O D & T I
M I N G
Unless
otherwise specified:
Orders shipping within the continental United States will be shipped via
UPS Ground, which is a 1-7 business day service (depending on destination).
Orders shipping to Canada will be shipped via
USPS International Express Mail, which is is a 3-5 day service.
We are shipping from Jacksonville, Florida 32206
L I M I T E D W A
R R A N T Y
Sargent Cycle Products, North America (Sargent), warrants to the original consumer
purchaser that this product shall be free from defects in workmanship and materials for
the period of one (1) year form the date of purchase. Within this period, Sargent
will, at its sole option, repair or replace any component which fails during normal use.
Such repairs or replacements will be at no charge to the consumer provided that the
consumer shall be responsible for the shipping or transportation costs to the service
facility. This limited warranty does not extend to the any products which have been
damaged as a result of accident, misuse, abuse, normal wear and tear, acts of God, or
other circumstances beyond Sargent's control, including loss or damage in transit by
carrier, or as the result of service or modification by anyone other than Sargent.
Implied warranties required by law are limited to the stated duration of this limited
warranty. Some states do not allow limitations on how long an implied warranty
lasts, so the above limitation may not apply to you. This warranty gives you
specific rights, and you may also have other rights which vary from state to state.
Warranty claims should be directed to Sargent Cycle Products, 1036 Hubbard Street,
Jacksonville, FL, 32206, 904-354-4531.
L I M I T A T I O
N O F L I A B I
L I T Y
The
consumer's sole and exclusive remedy for any claim shall be for the repair or replacement
of the defective part(s) or product(s) as provided above, and shall not exceed the
purchase price of the product. Under no circumstances shall Sargent be liable for
any direct, indirect, incidnetal, special or consequential damages arising out of or in
connection with the use of this product. Some states do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation or exclusion
may not apply to you.
For product sold, but not manufactured, by Sargent the consumer shall refer to the manufacturer's warranty terms and conditions. For such products, there are no other warranties, express or implied, which extend beyond the description herein.
S A R G E N T D I R E C T
2 . 5 . 5 . E X T E N D E D W A R R A N T Y
For World
Sport(R) Performance Seats purchased directly from Sargent Cycle Products by the consumer,
the term of the Limited Warranty as provided is automatically extended at no additional
cost.
From the date of purchase, the extended terms are two (2) years on the vinyl cover,
five (5) years on the foam cushion, and five (5) years on the installed hardware
(excluding heated components such as wiring, controllers, and plugs).
P R I V A C Y S T
A T E M E N T
Persons
conducting business with Sargent Cycle Products via our internet site and e-commerce
shopping cart application will be asked to submit basic information needed to complete the
order. The information includes:
Customer Name, Billing and Shipping Address, Daytime Phone, and Email
Address
as well as product details being ordered and method
of payment.
This is the same information that is required to place an order by telephone.
Once your credit card information is keyed into our system and saved,
it is encrypted so no employee at Sargent may view it completely
(only the last 4 digits for reference only).
Therefore, we can not verify credit card information after the fact.
This information is transferred into our internal order
fulfillment system and used for the sole purpose of fulfilling the order. We may use
your phone number or email address to contact you to verify order details, and we may use
your email address to confirm your order and advise of the shipping date and tracking
information. If you prefer not to be reached via email, please send an EMAIL or call and ask
to have your email address removed from your customer record.
We do not sell, share, or otherwise give out customer information. At some
point in the future, we may use your contact information to advise you of proprietary
promotions or releases. If, at that time, you do not want to be contacted, you will
be given an opportunity to "opt-out" of our program.
Once you have opted out, you will have to call to be re-subscribed to our email
services.
For information regarding Custom Seat Services Limited Warranty, click HERE.
For information regarding qualified dealer sales, click HERE.
Anyone entering into a purchasing agreement with Sargent Cycle Products, N.A. agrees to these policies.
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