R E T U R N S ,
R E F U N D S , A N
D R E P A I R S
All products purchased directly from Sargent Cycle Products
are entitled to a 30-day money back guarantee.
Non-refundable costs include any customization - as specified by the customer - to a
standard product offering, specified restocking fees (denoted with an asterisk*), and
outbound and return shipping and handling. Also exempt from this money-back
guarantee are any services performed through our Custom Seat Services Division. All
items returned for refund must be in LIKE-NEW condition to avoid the 10% restocking fee,
and accompanied by a copy of the invoice. The transaction will be processed as
quickly as possible. The refund will be made via the original method of
payment. Please allow 7-10 days for credit card companies to post to your account.
Customers wishing a refund on a purchase from a retail seller other than Sargent
Cycle Products must refer to that seller's refund policy.
While we have a very thorough quality check program, sometimes an item may arrive
damaged or incorrect. In these cases, customers have two choices:
1. Send the item back for repair or replacement.
2. Order a replacement item, then return the defective item for a refund.
Sargent Cycle Products reserves the right to refuse free repair or replacement on products
that have been damaged by shipping services or improper installation / use. If an
item arrives damaged by shipping, it is important to retain the original packaging and
notify Sargent Cycle Products so a claim may be filed.
D E L I V E R Y M E
T H O D & T I
M I N G
Unless otherwise specified:
Orders shipping within the continental United States will be shipped via
FedEx Ground, which is a 1-7 business day service (depending on destination).
Orders shipping to Canada will be shipped via
USPS International Express Mail, which is is a 3-5 day service.
We are shipping from Jacksonville, Florida 32206
L I M I
T E D W A R R A N
Sargent Cycle Products, North America (Sargent), warrants to the original consumer
purchaser that this product shall be free from defects in workmanship and materials for
the period of one (1) year form the date of purchase. Within this period, Sargent
will, at its sole option, repair or replace any component which fails during normal use.
Such repairs or replacements will be at no charge to the consumer provided that the
consumer shall be responsible for the shipping or transportation costs to the service
facility. This limited warranty does not extend to the any products which have been
damaged as a result of accident, misuse, abuse, normal wear and tear, acts of God, or
other circumstances beyond Sargent's control, including loss or damage in transit by
carrier, or as the result of service or modification by anyone other than Sargent.
Implied warranties required by law are limited to the stated duration of this limited
warranty. Some states do not allow limitations on how long an implied warranty
lasts, so the above limitation may not apply to you. This warranty gives you
specific rights, and you may also have other rights which vary from state to state.
Warranty claims should be directed to Sargent Cycle Products, 1036 Hubbard Street,
Jacksonville, FL, 32206, 904-354-4531.
L I M I T A T
I O N O F L I A
B I L I T Y
The consumer's sole and
exclusive remedy for any claim shall be for the repair or replacement of the defective
part(s) or product(s) as provided above, and shall not exceed the purchase price of the
product. Under no circumstances shall Sargent be liable for any direct, indirect,
incidnetal, special or consequential damages arising out of or in connection with the use
of this product. Some states do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitation or exclusion may not apply to you.
For product sold, but not
manufactured, by Sargent the consumer shall refer to the manufacturer's warranty terms and
conditions. For such products, there are no other warranties, express or implied,
which extend beyond the description herein.
P R I
V A C Y S T A T E
M E N T
Persons conducting business
with Sargent Cycle Products via our internet site and e-commerce shopping cart application
will be asked to submit basic information needed to complete the order. The
Customer Name, Billing and Shipping Address, Daytime Phone, and Email
as well as product details being ordered and method
This is the same information that is required to place an order by telephone.
Once your credit card information is keyed into our system and saved, it is
encrypted so no Sargent associate may view it completely (only the last 4 digits for
Therefore, we can not verify credit card information after the fact.
This information is transferred into our internal order fulfillment system and used
for the sole purpose of fulfilling the order. We may use your phone number or email
address to contact you to verify order details, and we may use your email address to
confirm your order and advise of the shipping date and tracking information. If you
prefer not to be reached via email, please send an EMAIL or call and ask to
have your email address removed from your customer record.
We do not sell, share, or otherwise give out customer information. At some
point in the future, we may use your contact information to advise you of proprietary
promotions or releases. If, at that time, you do not want to be contacted, you will
be given an opportunity to "opt-out" of our program. Once
you have opted out, you will have to call to be re-subscribed to our email services.
Anyone entering into a purchasing
agreement with Sargent Cycle Products, N.A. agrees to these policies.