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What our customersare saying!
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After finding the stock seat on my 2016 Street Glide way too soft, I tried a Mustang and LePera seats. Neither provided the all day comfort I needed. That finally brought me back to Sargent which has provided exceptional seats for other bikes I've owned over the last 20 years.
Wade – Zuni, VA
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I received my [refurbished World Sport] seat today and want to express how extremely happy I am with the work you did. The communications and overall customer service you provided was top notch. My bikes will have more Sargent seats in the future.
Thank you again!
Tom – Charlton, NY
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I have had my Sargent seat and back rest for about two weeks now and I am liking it. Since my bike is torquie, I like the support that the back rest gives my lower back when I take off. The design, fit and finish is nice too.
Thanks for your help.
Alvin – South Elgin, IL
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Everyone at Sargent, I am very excited to get my new seats. I have used Sargent seats for 6 years and swear by them to my friends. Now I will add great customer service to the list. Thanks so much for your time and accommodations.
Customer For Life.
Earl – Plant City, FL
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I drove to your shop today and spoke with your sales staff. Just wanted to thank you for taking the time to answer my questions, explore seat finish options and discuss pricing! I was really impressed with your customer service! I'll be getting in touch with you soon to place my order.
Thanks again!
Jim – Hampton, VA
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I road all day yesterday (6 hours) - what a sweet seat. Very comfortable! I love the looks of it too; the piping matches the bike perfect. Thanks again.
P.S. It was cool to visit your place in FL a few years back to actually see where the seats are made. My son's seat is still on his little Kawi.
Don – Demotte, IN
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What are your business hours and do you have a showroom?
Our business hours are Monday-Friday, 8-5 Eastern Time. We have a customer-friendly showroom and waiting area with refreshments. For directions, click HERE. Our website and e-commerce store is 24/7.
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Does Sargent offer any discounted pricing?
Due to our pricing agreements with our World Sport Seat dealers, we do not advertise competitive pricing. We do offer special event pricing for holiday weekends, and when we are on-site for special events - including the BMW MOA National Rally and our own Open House during Bike Week.
From September thru January, we usually offer monthly discounts for our Custom Seat Services - send your seat south for the winter!
In November, we have our annual sale with across-the-board special pricing! And sometimes, Secret Santa surprises us with a little something special around Christmas time. Be sure to ask about special pricing when you call or email.
Click HERE to check our current specials.
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What is the return policy for Sargent World Sport Seats and other products?
We have a 30-day money back guarantee on the purchase price less shipping handling (a restocking fee may apply). For more information, click HERE. Product must returned in a LIKE NEW condition. In ensure refund processing, we strongly recommend return shipping with tracking and "SIGNATURE CONFIRMATION / REQUIRED" to our facility.
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How do I return an item back to Sargent for refund or exchange?
Please call or email for a RETURN AUTHORIZATION number. For more information about returns, click HERE.
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What is the return policy for Custom Seat Services?
All Custom Seat Services is non-refundable and non-reversible. However, if additional changes are desired, they may be done at the customer's expense. We do have a one-year warranty on materials and workmanship. For more information, click HERE.
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How do I ship my seat to you for Custom Seat Services?
Choose a proper size box or shipping container and packing materials to ensure that it arrives safely. It shouldn't be too expensive to ship your seat using GROUND services if you pack it yourself. Using a shipping company to BOX and SHIP your seat is convenient, but the cost will increase accordingly. We strongly recommend tracking and delivery signature services.
Please ship your seat to:
Sargent Cycle Products North America
ATTN: Custom Seat Services
1036 Hubbard Street
Jacksonville, FL 32206
Please include the completed Custom Seat Services form. Click HERE.
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Do your sales representatives work on commission?
Our sales representatives are not commissioned sales people. This way, no matter who answers the phone, courteous and helpful assistance is always offered first. If you prefer to work with a specific representative, please just ask.
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