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  • FAQs General | Sargent Cycle Products

Questions? Call 1-800-749-7328 M-F 8-5 Eastern (USA & Canada).
International Sales & Support - Call +904-354-4531 or email Questions @ Sargent

What are your business hours and do you have a showroom?

Our business hours are Monday-Friday, 8-5 Eastern Time. We have a customer-friendly showroom and waiting area with refreshments. Our website and e-commerce store is 24/7.


Does Sargent offer any discounted pricing?

Due to our pricing agreements with our World Sport Seat dealers, we do not advertise competitive pricing. We do offer special event pricing almost monthly for holiday weekends and when we are on-site for special events such as the BMW MOA National Rally.


Due to the nature of custom (by hand) seat work and the cost of labor, we no longer offer seasonal discounts for Custom Seat Services.


In November, we have our annual Fall Frenzy / Black Friday / Cyber Monday sale with across-the-board special pricing! And sometimes, Secret Santa surprises us with a little something special around Christmas time. Be sure to ask about special pricing when you call or email.


What is the return policy for Sargent World Sport Seats and other products?

We have a 30-day money back guarantee on the purchase price less shipping handling (a *Restocking Fee may apply). Product must returned in a LIKE NEW condition. To ensure refund processing, we strongly recommend return shipping with tracking and "SIGNATURE CONFIRMATION / REQUIRED" to our facility.


How do I return an item back to Sargent for refund or exchange?

Please call 1-800-749-7328 or email "Questions @ Sargent" for a RETURN AUTHORIZATION number.


What is the return policy for Custom Seat Services?

All Custom Seat Services is non-refundable and non-reversible. However, if additional changes are desired, they may be done at the customer's expense. We have a one-year warranty on materials and workmanship.


How do I ship my seat to you for Custom Seat Services?

Choose a proper size box or shipping container and packing materials to ensure that it arrives safely. It shouldn't be too expensive to ship your seat using GROUND services if you pack it yourself. Using a shipping company to BOX and SHIP your seat is convenient, but the cost will increase accordingly. We strongly recommend tracking and delivery signature services.


Please ship your seat to:


Sargent Cycle Products North America

ATTN: Custom Seat Services

1036 Hubbard Street

Jacksonville, FL 32206


Please include the completed Custom Seat Services form.


Do your sales representatives work on commission?

Our sales representatives are paid competitively, but also earn a small commission. This way, no matter who answers the phone, courteous and helpful assistance is always offered first. If you prefer to work with a specific representative for personalized assistance, please just ask.