REGARDING CREDIT CARD INFORMATION
All credit card information entered into our web / e-commerce site is encrypted and can not be by any Sargent associate. Sargent can only reference the last four digits. Likewise, we are PCI-compliant, as required by our credit-card processing company. This is to protect your sensitive information and rmeove our employees from suspicion.
PAYPAL EXPRESS CHECKOUT
Due to Paypal's billing procedures, we will bill and process the Paypal payments within the 3-day authorization period. You will receive an order confirmation and email receipt initially. A second email with your shipping / tracking information will be sent when your order ships.
World Sport Seat items denoted with an asterisk in the parts number are subject to a 10% restocking fee. This largely applies to non-standard seat configurations and heated seats (and seats returned damaged as applicable).
Sargent Cycle Products fulfills orders with shipping and billing addresses in the United States and Canada. International customers should call or email for information regarding international distribution and availability.
Due to high and unpredictable postal rate as well as reliability concerns, we no longer offer Priority Mail. Customers interested in expedited shipping may call or email for alternatives.
STANDARD SHIPPING METHODS:
- United States - FedEx Ground
- Canada - FedEx Ground or Economy Air
- Hawaii / Alaska - FedEx Ground or Economy Air
- FPO and APO Military Addresses Only - USPS LTD.
- This is "best way" service based on the package size and destination. This is a trackable service such as Priority Mail or Express Mail.
On-line orders may be reviewed and adjusted for appropriate shipping methods as applicable. Any adjustments be communicated.
SARGENT DIRECT 2.5.5 EXTENDED WARRANTY
For World Sport® Performance Seats purchased directly from Sargent Cycle Products by the consumer, the term of the Limited Warranty as provided in these terms and conditions is automatically extended at no cost. From the date of purchase, the extended terms are two (2) years on the vinyl cover, five (5) years on the foam cushion, and five (5) years on the installed hardware (excluding heated components such as wiring, controllers, and plugs).
30-DAY MONEY BACK GUARANTEE
All products purchased directly from Sargent Cycle Products may be returned, freight prepaid, for a refund within 30-days after the date of delivery for any reason. Shipping and handling charges are not refundable, and the items being returned must be in like-new condition to avoid a 10% restocking fee. Restocking fees may apply to certain products as denoted by an asterisk (*) in the part number. Products purchased from a dealer are subject to the dealer’s return policy.
Sargent Cycle Products North America (Sargent), warrants to the original consumer purchaser that this product shall be free from defects in workmanship and materials for the period of one (1) year from the date of purchase. Within this period, Sargent will, at its sole option, repair or replace any component which fails during normal use. Such repairs or replacement will be at no charge to the consumer provided that the consumer shall be responsible for shipping or transportation costs to the service facility. This limited warranty does not extend to any products which have been damaged as a result of accident, misuse, abuse, normal wear and tear, acts of God or other circumstances beyond Sargent’s control, including loss or damage in transit by a carrier, or as the result of service or modification by anyone other than Sargent. Implied warranties required by law are limited to the stated duration of this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Warranty claims should be directed to Sargent Cycle Products, 1036 Hubbard Street, Jacksonville FL, 32206, 904-354-4531.
LIMITATION OF LIABILITY
The consumer’s sole and exclusive remedy for any claim shall be for the repair or replacement of the defective part(s) or product(s) as provided above, and shall not exceed the purchase price of the product. Under no circumstances shall Sargent be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of this product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. For products sold, but not manufactured by Sargent, the consumer shall refer to the manufacturer’s warranty terms and conditions. For such products, there are no other warranties, express or implied, which extend beyond the description on the face thereof.
Anyone entering into a purchasing agreement with Sargent Cycle Products, N.A. agrees to these policies.